Eight levels of charging autonomy
The Charging Brain
From connected chargers to an intelligent charging network. How much of a network runs without intervention depends on how closely its equipment, software and operating data are joined.
Eight levels, from manual oversight to growth guided by demand.
Brain
Unmanaged
Charging works. People manage the rest.
Capabilities
- Charging hardware
- Electrical protection
- Metering
- Site infrastructure
Teams check equipment, investigate faults and support drivers manually. Records sit across separate systems.
Where the levels come from
Build intelligence on a connected foundation.
Automation is only as reliable as the data underneath it. A level holds when charger behaviour, support, payments and customer activity sit in one system rather than four, because every rung above Level 2 reads from more than one of them.
Each capability moves at its own pace, and the next step is the one that answers the network’s most pressing operational need. It is why we build the full depth rather than assembling it from separate suppliers: the hardware and the site, the firmware on the control card, Charger360, the voice agent, the CRM, the prediction, and the roaming out to everyone else.
Where a network usually sits
- Outages reach the operator from drivers, not the platformLevel 2 or below
- A ticket exists before the phone ringsLevel 3
- Routine support is answered outside office hoursLevel 4
- Maintenance is scheduled against failure riskLevel 5
- Repeat rate is measured site by siteLevel 6
- Expansion is decided on demand evidenceLevel 7